Frequently Asked Questions

What kind of items does CrueBro sell?

CrueBro offers a curated mix of premium original clothing, vintage pieces, and quality pre-owned apparel. Some items may be new with tags when clearly stated in the listing.

Are the photos of the actual item?

Yes. The photos show the actual item you will receive unless otherwise stated. Please review all photos, measurements, condition details, and disclosed flaws before purchasing.

What condition are the items in?

Most items are pre-owned unless stated otherwise. Normal wear may be present. We inspect each item and do our best to disclose noticeable flaws in the photos and description.

Are your items authentic?

We carefully source and inspect each item before listing. Brands are identified using visible tags, labels, style information, and garment details. CrueBro does not knowingly sell counterfeit merchandise.

How do I know if an item will fit?

Sizing can vary by brand, style, age, and previous wear. We recommend comparing the listed measurements with a similar item you already own. The manufacturer’s tagged size is included when available, but measurements provide the most reliable comparison.

How much does shipping cost?

Standard U.S. shipping is free on orders of $60 or more. Shipping rates for orders below $60 are calculated at checkout.

How long does shipping take?

Orders are typically processed within one business day. Delivery usually takes 3–7 business days after shipment, depending on the carrier and destination. Tracking information will be emailed when your order ships.

Do you offer local pickup?

Yes. Local pickup in Phoenix, Arizona, is available as an option during checkout. You will receive pickup instructions when your order is ready.

Do you accept returns?

Returns may be requested within 30 days of delivery. Items must be returned in the same condition in which they were received. Please review the Return and Refund Policy for complete eligibility requirements and instructions.