Shipping policy

Shipping Destinations

CrueBro currently ships within the United States.

Processing Time

Orders are typically processed within one business day. Orders placed on weekends or holidays will be processed on the next available business day.

Shipping Rates

CrueBro offers free standard U.S. shipping on orders of $60 or more.

For orders below $60, available shipping rates are calculated and displayed during checkout before payment is completed.

Estimated Delivery

Delivery usually takes 3–7 business days after shipment. Delivery times may vary depending on the carrier, destination, weather, holidays, and other circumstances outside CrueBro’s control.

Delivery estimates are not guaranteed.

Tracking Information

Tracking information will be emailed when your order ships. Please allow up to 24 hours for the carrier’s tracking system to update.

Local Pickup

Local pickup in Phoenix, Arizona, may be selected during checkout when available. You will receive pickup instructions after your order has been prepared.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout. Contact support@cruebro.com immediately if you notice an error.

Once an order has been transferred to the carrier, CrueBro cannot guarantee that the delivery address can be changed.

Delayed, Lost, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, contact support@cruebro.com with your order number and relevant photographs when applicable.

CrueBro is not responsible for carrier delays, weather delays, or incorrect shipping information, but we will make a reasonable effort to help resolve delivery problems.